HAVE A QUESTION?

You can quickly and easily install any .brushset or .procreate file from our website after purchase. All of your files can be accessed by clicking on “My Downloadable Files” when you are logged into your customer account.

Normally, the Procreate installation process is very straightforward. Occasionally, a setting or browser issue can cause your download/installation to fail. Here are a few things to check: Make sure you are following the most updated download process. Russ walks you through it in this short tutorial. Check that your iPad iOS is up to date. You can find this in Settings > General > Software Update. Check that your Procreate software is up to date. You can find this in the App Store > Tap your account icon (top right corner) > Scroll down to see if there is an available update. NOTE: This is especially important to double check if you are purchasing or using our latest Procreate tools. These brushes and stamps utilize settings that are only available in Procreate 5 or later, so they may cause your app to crash if you haven’t updated Procreate in a while. You can find out which version of Procreate you currently have by going to your Procreate Gallery view and tapping the word “Procreate” in the top left corner. It should say “Version 5” or later. Make sure you are using the Safari browser to access the Tattoo Smart site and download your files. Ensure that your files are downloading to your iPad locally. You can confirm this setting by going to Settings > Safari > Downloads and selecting “On My iPad.” Allow cookies and clear your cache on Safari. Do not use Private Mode, a private or incognito browsing window, or a VPN. Restart your iPad. Use the fastest internet connection you have access to and give the file plenty of time to download. Some of the larger .brushset files can take up to a few minutes to download depending on your internet connection. If all of the above solutions have failed, you can contact Team Tattoo Smart to help you troubleshoot by sending an email to support@tattoosmart.com. Please include the specific download or installation error you’re experiencing, and screenshots if possible, to help us quickly resolve the issue.

These brushes and stamps utilize settings that are only available in Procreate 5 or later, so they may cause your app to crash if you haven’t updated Procreate in a while. Check that your Procreate software is up to date. You can find out which version of Procreate you currently have by going to your Procreate Gallery view and tapping the word “Procreate” in the top left corner. It should say “Version 5” or later. You can also find this info in the App Store > Tap your account icon (top right corner) > Scroll down to see if there is an available update.

Our tools can be used on nearly every iPad that supports Procreate. You can find out whether your iPad supports the current version of Procreate by looking at this list.

Procreate limits the overall size of a canvas file based on the hardware of which iPad model you’re using. If you’re using an iPad Pro, or iPad 10.2” (2019), you should be able to use all of the paper canvas files included in the toolkit. If you have questions about whether the paper canvas sizes will work on your specific iPad model, please reach out to support@tattoosmart.com with your iPad model info and our support team can clarify.

You can find step-by-step download instructions inRuss Abbott’s tutorial video for Clip Studio brush installation on a desktop or laptop. This video is also linked in your Downloadable Files. Please make sure you are downloading either the CSP .zip file which contains all of the brushes in each set in one folder, or the individual .sut brush files.

You can find step-by-step download instructions inRuss Abbott’s tutorial video for Clip Studio brush installation on an iPad. This video is also linked in your Downloadable Files. Please make sure you are downloading the individual .sut brush files.

This issue came to our attention in 2019 and, while it doesn’t affect most desktop/laptop users anymore, some still have trouble. Sometimes, after a Clip Studio program or OS update (automatic or manual), the toolbar or desktop shortcut does not correctly link to the updated version of the program. The shortcut will still open an older version of the program, but since it’s been updated, the old version becomes unregistered. To use any custom brushes, like Tattoo Smart ones, your version of Clip Studio has to be registered. This means brushes you’ve just purchased, or even ones you’ve been using for a while, will appear as black circles or as completely black fill. The solution, in this scenario, is to delete your desktop or toolbar shortcut and create a new shortcut after opening Clip Studio directly from your Applications folder. If this does not solve the issue, you can contact Team Tattoo Smart to help you troubleshoot. Please include the specific download or installation error you’re experiencing, and screenshots if possible, to help us quickly resolve the issue.

Clip Studio Paint is available as a free trial for iOS via the App Store. To use any custom brushes, like Tattoo Smart ones, your version of Clip Studio has to be registered. If you have not registered your iOS app, selecting either Clip Studio Paint EX or PRO, brushes you’ve just purchased, will appear as black circles or as completely black fill. You should select which subscription you want for Clip Studio Paint on your iPad and register it. We’ve found the EX version is sufficient for anyone doing single-image designs. Once you register your app, you should be able to install and use custom brushes. If this does not solve the issue, you can contact Team Tattoo Smart to help you troubleshoot. Please include the specific download or installation error you’re experiencing, and screenshots if possible, to help us quickly resolve the issue.

Clip Studio Paint can be used on any device that runs Windows OS, and nearly all of our custom brush tools can be used in Clip Studio Paint. When you are downloading brushes for Clip Studio, please remember to look for the .sut brush files. We highly encourage any digital artist or tattooer to check out Clip Studio Paint. It is vector-enabled and a more powerful program than nearly any other drawing application. Please note the Spitshading Toolkit is not currently available for Clip Studio Paint.

Normally, the Procreate installation process is very straightforward. Occasionally, a setting or browser issue can cause your download/installation to fail. Here are a few things to check: Make sure you are following the most updated download process. Russ walks you through it in this short tutorial. Check that your iPad iOS is up to date. You can find this in Settings > General > Software Update. Check that your Procreate software is up to date. You can find this in the App Store > Tap your account icon (top right corner) > Scroll down to see if there is an available update. NOTE: This is especially important to double check if you are purchasing or using our latest Procreate tools. These brushes and stamps utilize settings that are only available in Procreate 5 or later, so they may cause your app to crash if you haven’t updated Procreate in a while. You can find out which version of Procreate you currently have by going to your Procreate Gallery view and tapping the word “Procreate” in the top left corner. It should say “Version 5” or later. Make sure you are using the Safari browser to access the Tattoo Smart site and download your files. Ensure that your files are downloading to your iPad locally. You can confirm this setting by going to Settings > Safari > Downloads and selecting “On My iPad.” Allow cookies and clear your cache on Safari. Do not use Private Mode, a private or incognito browsing window, or a VPN. Restart your iPad. Use the fastest internet connection you have access to and give the file plenty of time to download. Some of the larger .brushset files can take up to a few minutes to download depending on your internet connection. If all of the above solutions have failed, you can contact Team Tattoo Smart to help you troubleshoot by sending an email to support@tattoosmart.com. Please include the specific download or installation error you’re experiencing, and screenshots if possible, to help us quickly resolve the issue.

No problem! Our system counts any attempted download, even if it didn’t finish, as a download. Send us an email to support@tattoosmart.com and we can reset your download limit. Next time, please follow all of the recommended installation steps, including giving the files plenty of time to download. Some can take up to several minutes depending on your internet speed.

Your downloads can be accessed at any time in your Tattoo Smart account. Log into your account and click on the “My Downloadable File” link to get all of your tools.

Your downloads can be accessed at any time in your Tattoo Smart account. Log into your account and click on the “My Downloadable Files” link to get all of your tools.

Like other software releases or eBooks, many of our most-loved flash and brush sets are titled with a Volume number. This is what those mean: Volume 1: The first installment of a set. Volume 1.2: An update to the Volume 1 version of a set. The update will usually contain 10-15 more designs, and is FREE to anyone who had previously purchased the Volume 1 version. Volume 2: An entirely new set of designs, with no repeated designs from the Volume 1 version.

When we release a Volume 1.2 update, it typically includes 10-15 new designs, plus everything that was previously in Volume 1. Anyone who purchased Volume 1 gets the Volume 1.2 update for free! You can find it in your downloadable files in the Volume 1 purchase section. Look for the .brushset file that ends with "Vol.1.2." It will be in the files similarly to this:

The Spitshade Set is designed to recreate the aesthetic of traditional spit shaded tattoo flash. It is available for Procreate, version 5 or later. The kit includes natural media brushes and a paper texture canvas file in different dimensions. We also included specific instructions on how to use the canvas file. If you have questions about whether the paper canvas sizes will work on your specific iPad model, please reach out to support@tattoosmart.com with your iPad model info and our support team can clarify.

Great question, and one we hear often from long-time Tattoo Smart users that may have been using the Watercolor Toolkit for a while. In short, the answer is that the two toolkits are designed to create different aesthetic outcomes. The Watercolor Toolkit, one of the first products our team designed, allows tattooers to create a wide range of digital designs. The Spitshade Set utilizes a wider range of the newer Procreate natural media brush options. It’s intended to closely replicate a spit shaded look in both the paper texture and digital paint process. Many users have suggested the Watercolor Toolkit has a more “airbrushed” feel compared to a very natural paint flow achieved with the Spitshade Set.

Thank you for checking out the digital ink palettes on Tattoo Smart! When we developed these palettes in 2018, we used precise color sampling technology to perfectly duplicate the exact color of each pigment on the palette. The palettes are available in .aso/.ace files that can be imported into most major graphics programs like Photoshop, Illustrator, or Clip Studio Paint. Procreate users: each of the digital palettes also includes a “swatch map” of the pigments included in the palette labeled with their brand and color name. While it’s true that there is a way to import color palettes in Procreate, this feature does not allow the colors to be labeled. Since the primary benefit of using the digital palettes is the ability to digitally design with exactly which pigment you plan to use for the tattoo, you obviously want them to be labeled. Our suggestion for Procreate users is to import the Swatch Map in your Procreate gallery or save it to your iPad locally. You can place it on a layer in your design, then turn the visibly on/off as you develop your color palette for each tattoo, using the eyedropper tool to select exactly which color you want to use. You can read more about the eyedropper tool in Procreate here:https://procreate.art/handbook/colors/colors-interface?section=7992 If you want bonus digital design points, or have a selection of colors you use most often, you can follow these instructionsto create your own palette in Procreate.

We created the digital color palettes in late 2017/2018. We attempted to include every standard pigment offering at the time, particularly concentrating on the standard favorites/best sellers from each pigment brand. We used precise color sampling technology to perfectly duplicate the exact color of each pigment on the palette. Since this process was so time consuming, and leaning on the feedback from our users that they prefer our natural media brush and stamp set tools, we made the executive decision to spend our time developing other tools in our catalog. As a result, the digital palettes aren’t as updated with newer pigments as they could be. We know, it sucks, and we wish we had a workshop of elves to update the palette every time a brand released a pigment color. While fully updating the digital palettes is on our long-term development list, we don’t have a planned release date. When we do update them, you’ll be the first to know. The good news is that as soon as that happens, anyone who has purchased the current version of a digital palette will get the updated version for free, along with a few extras we’ve got planned. Stay tuned.

We created the digital color palettes in late 2017/2018. We attempted to include every standard pigment offering at the time, particularly concentrating on the standard favorites/best sellers from each pigment brand. We used precise color sampling technology to perfectly duplicate the exact color of each pigment on the palette. Since this process was so time consuming, and leaning on the feedback from our users that they prefer our natural media brush and stamp set tools, we made the executive decision to spend our time developing other tools in our catalog. As a result, the digital palettes aren’t as updated with newer pigments as they could be. We know, it sucks, and we wish we had a workshop of elves to update the palette every time a brand released a pigment color. While fully updating the digital palettes is on our long-term development list, we don’t have a planned release date. When we do update them, you’ll be the first to know. In the meantime, if you’re really unhappy with the palette you purchased, please let us know so we can work something out.

Our tools can be used on nearly every iPad that supports Procreate. You can find out whether your iPad supports the current version of Procreate by looking at this list.https://procreate.art/faq#supported

Absolutely! Our digital gift cards are available in $25 increments up to $100. They do not expire and are non-refundable. When you order a gift card, you will receive a digital code to use at checkout. Please keep this email because we cannot access that code for you, for security reasons. If you want to give someone aTattoo Smart gift card, you can purchase a gift card at any time, receive the emailed code, and pass it along at any time. Please keep in mind that you will not receive a physical card in the mail. We do not provide a sticker/swipe card/etc with gift card purchases. You get the code via email and that’s it, other than the knowledge that you are awesome and the satisfaction of supporting another artist in their process!

Your Tattoo Smart purchase includes a limited-use license for each product that can be found within your downloadable files at any time. That license grants you single-user access to download the tools on devices you personally own and use. You may not share the use of the product(s) with other users. There must be a license purchased for each user. For bulk/shop license inquiries, you can contact russ@tattoosmart.com for more information.

Your Tattoo Smart purchase includes a limited-use license for each product that can be found within your downloadable files at any time.

Your Tattoo Smart purchase includes a limited-use license for each product that can be found within your downloadable files at any time. That license grants you single-user access to download the tools on devices you personally own and use. You may not share the use of the product(s) with other users. There must be a license purchased for each user. For bulk/shop license inquiries, you can contact support@tattoosmart.com for more information.

Of course, and congrats on the upgrade and/or commiseration on the untimely demise of your last device. You can re-install your purchased Tattoo Smart products at any time. Log into your account and click on the “My Downloadable Files” link to get all of your tools.

For bulk/shop/multi-user license inquiries, you can contact support@tattoosmart.com for more information. We do not issue commercial licenses for any products.

You can reset your password at any time using the “Forgot Password” link on the login screen. If the password reset link says “No account found with that email,” please ensure you are using the email address you used to purchase, since many users have multiple email addresses. You can try searching your inbox(es) to determine which email we sent the automated payment confirmation email to.

The most common reason for this is a typo in your email when you made your purchase. For example, if you entered your email as “tony.tattoo@gmail.com” at checkout, our system would have sent you an email and then redirected you to immediately download your tools. If your email is actually “tony.tattoos@gmail.com,” when you look for the order confirmation email or try to log in later, your products may not be in your downloads. Even more confusing, if you have an account but accidentally create an account with a different email address, our system will think you are two different people and won’t add tools you may have purchased before to your new account. Then when you log in, it will look like some of your downloads are missing. Very confusing, we know! The solution is relatively simple, but does take some detective work on our part. To help us find you in the wires and tubes of the Tattoo Smart system, please send us as much info as you can to help us figure out what’s going on, including: Your name and any alternate names/spellings you may have used to create an account Your email and any alternate email addresses you may have used Which tools specifically you’re missing Which email address/account is the “correct” one you want us to make your primary account

Thank you for reaching out! We make every effort to answer emails promptly Monday - Friday, 10am - 6pm est. If you emailed us outside of those hours or on the weekend, please allow extra time to hear back from us. Emails that are not related to topics listed on this page will be marked as priority, so please be sure to double check all of the help info we’ve provided here.