Help Center

Tattoo Smart's brush downloads only work using the Safari browser. 

If you are using an alternate browser, such as Google Chrome, please close your browser and launch Safari. Additionally, please do not use a private browsing window.

Then follow the steps in the installation video that was included with your order. 

These steps can also help:

Update Procreate and your iPad OS software in the App Store - if you do not, your iPad/Procreate will not recognize the .brushset file type.

Clearing the cache on Safari: http://www.macworld.co.uk/how-to/iphone/how-clear-cache-on-your-iphone-or-ipad-3609079/

Allowing cookies: https://support.apple.com/en-us/HT201265

Allowing enough time to download:  the new Procreate .brushset files are very large so make sure you’re using the strongest internet connection you have access to.

If those steps do not work, Just email support@tattoosmart.com and include your name, order number, and a brief description of the problem. 

Download fails while importing the watercolor paper files into Procreate. 

Always use the Safari browser when downloading from Tattoo Smart to iPad.

If you have an older model iPad, your Procreate app may have certain restrictions on the file sizes that can be opened within the app. If this is the case, you will receive a "download failed" error message when you try to download the papers. We have created an alternate bundle of paper files marked as "lower resolution for older iPads". Please use these instead. 

In other cases, your iPad may be newer and able to handle larger files, but your Wi-Fi connection may not be adequate for completing the downloads. Please ensure that you have a good solid Wi-Fi connection and try again. 

If you are concerned about your failed download attempts using up your 10 downloads before you are able to successfully acquire your purchase, please email support@tattoosmart.com and include your name, product that you ordered, order number, and a description of the issue. We can always raise the download limit back up for you, we just need all of the information to help us find you in the system. 

There was a video that was included with your order. Please follow the steps outlined in the video. If you still need support, email support@tattoosmart.com and fully describe the problem. 

No problem, we will happily update your account with the correct version of the software or issue you a refund. Just email support@tattoosmart.com with your name, order number, and a description of the problem.